More Info

  • Appointment Policies

    Because your time is valuable, we operate on an appointment basis so that we can schedule ample time to examine your pet(s) and to answer questions. We recommend that you arrive 5 to 10 minutes ahead of your appointment so that we have time to re-verify your pet's medical information.

    Occasionally a pet with life-threatening emergency will come in during regular office hours, and of course we must immediately attend to that animal's welfare. If you are the owner of a pet with an emergency, we request that you call us first to let us know that you are on your way so that we can prepare for your arrival. If you are the owner of a pet who is waiting to be seen when the emergency arrives, we will strive to keep you well informed and to keep your wait time to a minimum. However, if the wait becomes too difficult, we can reschedule your appointment, or you can leave your pet with us and we will call you as soon as he or she is seen.

    We have two waiting rooms: one for dogs and one for cats and exotic pets such as gerbils, ferrets, etc. This makes for a less stressful environment for your pet, but even so, some animals become agitated in a strange situation. Therefore we ask that all pets be restrained on leashes or kept safely in carriers to avoid waiting-room confrontations. A leash or carrier will also help keep a frightened animal from bolting from its owner's arms in the parking lot.

    Your time is important to us and we will do everything in our power to keep on schedule. If there is an emergency and we fall behind, we will be sure you are offered options so that your pet will be seen in a timely fashion. You and your pet's welfare are our highest priority.

  • Payment Policies

    We strive to offer high-quality medical care and personalized service to our clients at a reasonable price. In order for us to keep our expenses low (and to avoid having to pass the costs of accounting and billing on to our clients), we require payment at the time services are rendered. A deposit is required for in-hospital services.

    Acceptable forms of payment include cash, check, MasterCard, VISA, Discover, and American Express. Owners can also apply for outside financing using the Care Credit card. Applications are available in our office and approval can usually be obtained within 10 minutes on the phone or over the Internet. Care Credit offers financing plans that vary from one to four years in length, with interest and no-interest options available, making this a valuable resource in an emergency.

    We also encourage owners to consider the purchase of pet health insurance for those pets young and healthy enough to qualify. Insurance can make it possible for owners to afford state-of-the-art care for serious conditions such as cancer, diabetes, or severe trauma that might not otherwise be financially possible. Please refer to our "links" page for more information on pet health insurance and Care Credit.

  • Location

    The Animal Hospital of Berlin LLC is located at 369D New Britain Road, Kensington, CT in the New Laurel Plaza. Please refer to the map below for directions from your area.